Shipping policy

Delivery Area

We ship to the contiguous United States (48 states).
We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping Cost and Delivery Estimates

Standard Shipping: Free ($0)
Order Processing: 1-2 business days
Transit Time After Shipment: 3-7 business days
Estimated Total Delivery Time: 4-9 business days, including processing and transit

Business days are Monday-Friday, excluding U.S. federal holidays. Our order processing and customer service hours are 9:00 AM-6:00 PM (UTC-5). Orders placed outside these hours, on weekends or on holidays enter processing during the next business day's operating hours.

Delivery dates are estimates and may be affected by weather, carrier disruptions or other delays. If we cannot ship within the stated processing period, we will notify you of the revised timing and offer the choice to accept the delay or cancel for a full refund. We will obtain consent or cancel and refund the unshipped order as required by applicable law.

Carriers and Tracking

Carriers may include USPS, DHL, UPS and FedEx. The carrier is selected according to the package and destination. You will receive tracking information when your order ships. Please allow 24-48 hours after shipment for tracking activity to appear or update.

Address Changes and Delivery Issues

Check your address before ordering. For a correction or cancellation, contact info@ankssjfz.com within 24 hours of ordering. Changes depend on fulfillment status and may not be possible after shipment.

If tracking stops updating, a package is missing or delivery is unsuccessful, email us with your order number. We will investigate with the carrier and help resolve the issue. If a shipment is confirmed lost, we will arrange a replacement with your agreement or issue a refund.

For damaged, defective or incorrect items, please contact us within 3 calendar days of delivery and refer to our Refund Policy.