Refund policy
30-Day Returns
You may request a return within 30 calendar days after receiving your order. Email info@ankssjfz.com with your order number, the item and the reason for return. Contact us before sending the item so we can provide return instructions and identify your package.
For a change-of-mind return, the item must be unused, in its original condition and complete with its parts and included accessories. Opening the packaging to inspect the item does not automatically make it ineligible. Use the original packaging where possible, or equivalent protective packaging suitable for furniture.
Damaged, Defective or Incorrect Items
Please contact us within 3 calendar days of delivery if an item arrives damaged, has a quality problem or is not the item ordered. Include photographs of the issue and packaging where possible. Keep the packaging while we review the claim.
The 3-day reporting period helps us investigate delivery issues promptly. It does not remove your 30-day return window or any applicable statutory rights. Unused-condition requirements for change-of-mind returns do not prevent a valid claim for a defect discovered during normal inspection or use.
Return Shipping Costs
Change of Mind: The customer pays return shipping. The cost depends on the package size, weight, carrier and distance; there is no flat return shipping fee.
Confirmed Damage, Quality Problems or Incorrect Shipments: Ankssjfz pays return shipping and provides a prepaid label or other prepaid return arrangement.
Restocking Fee: $0. We do not charge a restocking fee.
Return Address
Ankssjfz / ANKSSJFZ INC
3343 FLEETWOOD DR
JACKSON, MS 39212
United States
Include your order number with the return. Pack the item securely and retain the shipping receipt and tracking number.
Inspection and Refund Timing
We inspect returns within a maximum of 2 business days after receipt and notify you of approval or explain any concern. Once approved, the refund is returned to the original payment method and credited within a maximum of 5 business days.
An approved full return refunds the amount paid for the returned item and its applicable sales tax. Original standard shipping is free, so no original shipping charge is deducted. Customer-paid change-of-mind return shipping is not reimbursed. If your approved refund has not appeared after 5 business days, contact us for assistance.
Cancellations and Exchanges
Request a cancellation or change within 24 hours of ordering. Requests can be honored only if fulfillment status allows. For an accepted cancellation, no return inspection is needed, and any payment collected is refunded to the original payment method within 5 business days.
We do not offer direct exchanges. To choose another item, request a return and place a separate new order. This policy does not limit any non-waivable consumer rights.