FAQ
Q: What does Ankssjfz sell?
A: We sell small and medium-sized furniture storage cabinets, including drawer cabinets, cabinets with doors and designs combining open shelves with enclosed storage.
Q: Where do you ship?
A: We ship to the contiguous United States (48 states). We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
Q: How much does standard shipping cost?
A: Standard shipping to eligible destinations is free ($0).
Q: How long will delivery take?
A: Processing takes 1-2 business days, followed by 3-7 business days in transit. Estimated total delivery time is 4-9 business days. Business days are Monday-Friday, excluding U.S. federal holidays. Processing hours are 9:00 AM-6:00 PM (UTC-5). Delivery dates are estimates.
Q: Which carriers do you use?
A: Carriers may include USPS, DHL, UPS and FedEx. We select the carrier according to the shipment and destination.
Q: When will tracking update?
A: Tracking is sent when your order ships. Allow 24-48 hours after shipment for tracking activity to appear or update.
Q: Can I change or cancel an order?
A: Email info@ankssjfz.com within 24 hours of ordering. We can make changes only if fulfillment status allows. An order that has shipped must be handled under our Refund Policy.
Q: What is the return period?
A: Request a return within 30 calendar days after receiving your item. Email us before shipping it back. Change-of-mind returns must be unused, in original condition and complete with included parts and accessories.
Q: What if my cabinet arrives damaged, defective or incorrect?
A: Contact us within 3 calendar days of delivery with your order number and photographs where possible. Ankssjfz covers return shipping for confirmed damage, quality problems or incorrect shipments. This reporting period does not remove your 30-day return window or statutory rights.
Q: Who pays return shipping? Is there a restocking fee?
A: You pay return shipping for a change of mind. Ankssjfz pays for confirmed damage, quality problems or incorrect shipments. We do not charge a restocking fee.
Q: When will I receive my refund?
A: We inspect a return within a maximum of 2 business days after receiving it. After approval, the refund is credited to the original payment method within a maximum of 5 business days.
Q: Do you offer exchanges?
A: We do not offer direct exchanges. Return the original item under our Refund Policy and place a separate order for the item you want.
Q: Which payment methods are available?
A: Methods may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay and Google Pay. The options displayed at checkout apply to your order. All prices are in USD.
Q: Do cabinets require assembly?
A: Check the individual product listing for assembly requirements, dimensions, materials and included components. Follow the supplied instructions, including any required wall anchoring. Decorative objects shown in room photographs are not included unless listed.
Q: How can I contact customer service?
A: Email info@ankssjfz.com. Customer service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC-5). We are closed on Saturdays, Sundays and U.S. federal holidays.